Refund policy

Refund Policy

Last updated: October 3, 2026

We want you to be happy with your gear. If something isn't right, here's how we make it right.

Returns
- You have 30 days from the date your order is delivered to request a return.
- To qualify, items must be unused, in the same condition you received them, and in their original packaging, with tags attached where applicable.
- You'll need your order number or proof of purchase.

How to start a return
Email us at rootsolidwood@gmail.com with your order number, the items you'd like to return, and the reason. If your return is approved, we'll send you a return address and instructions. Please do not mail items back without contacting us first. Packages sent without an approved return may not be accepted.

Return shipping
- If the item arrived damaged, defective, or wrong, we cover return shipping or send a replacement at no cost to you.
- For all other returns (changed your mind, wrong size, etc.), the customer pays return shipping. Original shipping charges are not refundable.

Damaged, defective, or wrong items
Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a photo of the problem so we can fix it quickly.

Items that can't be returned
- Gift cards
- Items marked final sale or clearance
- Personal-care or hygiene items once opened
- Items damaged through misuse, normal wear, or improper care

Exchanges
The fastest way to get a different size or color is to return the original item and place a new order once the return is approved.

Refunds
After we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit. If more than 15 business days have passed since approval and you haven't seen your refund, email us at rootsolidwood@gmail.com.